Shipping Policy

At Ancestra, we are committed to delivering high-quality, handcrafted garments with reliable and timely shipping. Below are the details of our shipping policy:

Delivery Areas

We currently ship our products within the United Kingdom, the European Union, and selected international destinations.
If your country is not listed at checkout, feel free to contact us at support@ancestra.online and we’ll do our best to assist you.

Shipping Fees

We offer free standard shipping on all orders within the UK and the EU.
Shipping fees for other international destinations may vary and will be calculated at checkout.

Processing Times

  • Order Processing: 1 to 3 business days
    Each garment is carefully packed and prepared with care. Since our pieces are handmade in limited batches, we kindly ask for your patience during preparation.

Estimated Delivery Times

  • Standard Shipping (UK & EU): 5 to 14 business days after processing
  • Express Shipping (when available): 3 to 7 business days total (including processing)

Express shipping availability and rates will be displayed on the relevant product pages when offered.

Please note: Delivery times may vary depending on your location and periods of high demand (e.g., holidays, seasonal sales).

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.
This allows you to monitor your shipment and follow its journey in real time.

Shipping Issues

If you encounter any issues with the delivery of your order (delays, tracking not updating, etc.), don’t hesitate to contact our customer service team.

📩 Email: support@ancestra.online
📞 Phone/WhatsApp: +44 7577332548

We are here to help and ensure you receive your order as smoothly as possible.

Thank you for choosing Ancestra — where every shipment carries memory, meaning, and heritage.

Contact Us

For any shipping inquiries or issues, please contact:
Email: support@ancestra.online - Phone number :+44 7577332548
Company Name: ZAYEN Ltd
Address: 20 Wenlock Road, London, N1 7GU, United Kingdom